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Partners In Vision employs top flight, experienced opticians, then trains them in proven methods that allow us to deliver world class customer service. We continually monitor and benchmark their performance to ensure continued excellence. We provide optical coverage when the optician is on vacation with a float optician of equal caliber that is familiar with
PRESENCE AND SUPERVISION
Managing your Optical Dispensary from inside your office and not by phone is how we maintain quality. Our Territory Managers are in your office regularly and offer a level of support to the optician and your staff while tracking important benchmarks.
Educating the physician’s staff has proven to be a key component in integrating the Optical Dispensary into the practice. We conduct regular meetings to educate the staff on the latest in frame styles, lens technology, and current optical promotions and internal marketing programs.
MANAGED CARE INTEGRATION
Not all vision care plans are created equal. Some help grow your practice while others require excessive resources for insufficient revenues. We have worked with all of the vision care plans and can help you decide which are best for your practice as well as guide you through the application process.
THIRD PARTY BILLING/AR MANAGEMENT
We take the burden off your staff as we bill and track all optical insurance claims.
We do monthly reconciliations and provide a clear report to your staff.
CUSTOMER SERVICE SOLUTIONS
Customer service is the key to continued growth and profitability. It is important that your Optical Dispensary creates a positive experience for each patient that helps to separate you from your competition. Patient education and follow up are key components for success.
Carefully choosing the most up to date inventory for your office, we offer the latest designer fashion trends as well as package eyewear for the most discriminating of budgets. We keep a matching inventory of frames in our lab which enables us to fill orders promptly and get the glasses to your patients.
Partners In Vision creates public awareness of your Optical Dispensary by assisting with advertising, promotions and special events. Our internal marketing programs improve patient satisfaction as well as profitability. We integrate marketing into various areas of your practice to provide high quality eyewear and prescription and non prescription sunwear, as well institute corporate and community outreach programs including partnerships with local youth sports leagues for protective eyewear.
We provide point of sale software which allows us to track sales and marketing performance, as well as benchmarks and inventory management.
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